Terms & Conditions (FitSpine Physio)
 
Last updated: 17/03/2027
 
These Terms & Conditions (“Terms”) apply to FitSpine Physio (“FitSpine”, “we”, “us”) and your use of our website and physiotherapy services. By using this website or booking/attending an appointment, you agree to these Terms.
 
 
1) About FitSpine
 
FitSpine provides physiotherapy assessment and rehabilitation services in London, UK. Sessions are delivered one-to-one by Daniel, a Chartered Physiotherapist who is HCPC registered and a member of the Chartered Society of Physiotherapy (CSP).
 
Primary contact: Instagram direct message (DM) and email.
Appointment details (including location) are confirmed after contact.
 
 
2) Website information
 
Content on this website is provided for general information only. It is not medical advice and should not be used as a substitute for assessment by a qualified healthcare professional. Always seek appropriate medical guidance for your situation, especially if symptoms are severe, worsening, or associated with red flags.
 
 
3) Enquiries via Instagram / email
 
Instagram messages and emails are used to understand your enquiry and determine whether an appointment is appropriate before booking. We do not provide diagnosis or medical advice via social media. If you are experiencing urgent symptoms, please contact NHS 111, your GP, or emergency services as appropriate.
 
 
4) Appointments and booking
 

• Appointments are confirmed after initial contact.

• Availability may vary by location and schedule.

• Sessions are provided one-to-one.

• You are responsible for arriving on time and providing accurate information relevant to your care.

 
If a deposit or prepayment is required, this will be communicated during booking. Any booking is only confirmed once we have agreed a time and (where applicable) received payment.
 
 
5) Cancellations and rescheduling
 
We understand plans change. Please give as much notice as possible.
 
Standard policy (edit if needed):
 

• Cancellations/reschedules with at least 24 hours’ notice: no charge and any deposit (if applicable) may be transferred to a new appointment time.

• Less than 24 hours’ notice or missed appointments: may be charged in full and/or any deposit may be non-refundable.

 
 
6) Fees and payment
 
Fees are shown on the Pricing page or confirmed during booking. Payment method(s) will be shared when your appointment is confirmed.
 
FitSpine does not store full card details. If any third-party payment providers are used, their terms apply.
 
 
7) Clinical care and outcomes
 
Physiotherapy outcomes vary. Treatment plans are individualised based on assessment, clinical reasoning, and your response over time. No outcome can be guaranteed.
 
Progress is influenced by factors such as presentation, baseline capacity, adherence, recovery, and wider health context.
 
 
8) Your responsibilities as a client
 
To support safe and effective care, you agree to:
 

• provide accurate health information and disclose relevant medical history

• follow agreed safety advice and ask questions if anything is unclear

• inform us if symptoms change significantly or new symptoms appear

• engage with the plan as discussed (including home exercises where appropriate)

 
 
9) Safety and escalation
 
If your presentation suggests you may need medical investigation or specialist input, we may advise you to contact your GP, NHS services, or an appropriate specialist. FitSpine may refuse or discontinue treatment if it is not clinically appropriate or safe to proceed.
 
 
10) Case studies, testimonials, and educational content
 
Case studies are shared for education and context. Outcomes vary and individual results cannot be assumed. Any testimonials shown reflect individual experiences and do not guarantee similar results.
 
Where reviews are translated or summarised, we aim to preserve the original meaning.
 
 
11) Intellectual property
 
All content on this website (text, design, graphics, images, and branding) is owned by FitSpine or used with permission and is protected by intellectual property laws. You may not copy, reproduce, or distribute content without written consent.
 
 
12) External links
 
This website may include links to third-party websites (e.g., Instagram, Google Maps). FitSpine is not responsible for the content or policies of third-party sites.
 
 
13) Privacy
 
Personal data is handled according to our Privacy Policy: [link to your Privacy Policy page].
 
 
14) Complaints
 
If you have a concern, please contact us first so we can try to resolve it:
Email: [your email]
 
 
15) Changes to these Terms
 
We may update these Terms from time to time. The latest version will be posted on this page with the updated date.
 
 
16) Governing law
 
These Terms are governed by the laws of England and Wales. Any disputes will be handled in the courts of England and Wales.